Approve sellers only after checking identity, phone, shop details and bank payout details.

SSM can be submitted later, but verified SSM status should require matching business registration details and document review.

Hide listings that are illegal, counterfeit, unsafe, misleading, stolen, wrong category or missing critical details.

Require clear item condition for used goods and accurate warranty/return rules.

Use order status, payment status, chat, product photos, evidence photos and seller response before deciding refund or rejection.

Valid disputes should hold escrow until resolved. Closed disputes can release, refund or change goods.

Approve payout only for paid completed orders without active dispute hold.

Record payout proof URL when marking paid. Hold payouts for suspicious account, wrong bank details, refund claim or pending verification.

Admins must not share passwords, OTPs, API keys, database URLs or payment keys.

Customer and seller data should be used only for support, verification, delivery, dispute review and payout operations.